Privacy Policy

Introduction

Smith HRM Properties Ltd., trading as Smith HRM (referred to as we, us, or our), is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.smithhrm.lol or engage with us through other channels.

We are a Canadian company headquartered at 54 Brunello Boulevard, Timberlea, Nova Scotia B3T 0J4, operating within the Computer Systems Design and Related Services industry. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Contact us through our website form, email, or telephone — including your name, email address, phone number, and any details you include in your message.
• Engage our services — including billing information, business details, correspondence, and project requirements.
• Subscribe to communications — such as your email address if you opt in to receive updates or newsletters.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our web server and third-party analytics services, including:

• Internet Protocol (IP) address and approximate geographic location;
• Browser type, version, and language settings;
• Operating system and device type;
• Pages visited, time spent on pages, and navigation paths;
• Referring website or source.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quotes, and service requests;
• To deliver the services you have engaged us to perform;
• To communicate with you about your projects, accounts, and our relationship;
• To improve our website, services, and client experience;
• To comply with legal and regulatory obligations;
• To protect our rights, property, and the safety of our clients and the public.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract.
• Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our business and website (e.g., hosting, email delivery, analytics), under strict data processing agreements;
• To comply with a legal obligation, court order, or governmental request;
• To protect the rights, property, or safety of Smith HRM Properties Ltd., our clients, or others;
• In connection with a business transaction such as a merger, acquisition, or sale of assets, with appropriate notice to you.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When information is no longer needed, we securely destroy or anonymise it.

Specifically, we retain:

• Inquiry correspondence for up to 24 months following the last communication;
• Client project records for the duration of the engagement plus seven years, in accordance with record-keeping requirements;
• Website analytics data for a rolling period of 26 months.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption on our website;
• Access controls and authentication protocols for internal systems;
• Regular security assessments and updates;
• Staff training on data protection and confidentiality.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you in the event of a data breach affecting your personal information as required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of access: Request a copy of the personal information we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information, subject to certain exceptions.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request transfer of your data to another service provider.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within 30 days or as otherwise required by applicable law.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

The types of cookies we may use include:

• Essential cookies: Required for the basic operation of our website.
• Analytics cookies: Help us understand how visitors interact with our site.
• Functionality cookies: Remember your preferences and settings.

Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external sites you visit.

International Transfers

Your information may be processed in Canada or other countries where our service providers operate. We ensure that any cross-border data transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Childrens Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational considerations. When we make changes, we will revise the Effective Date at the top of this page and may notify you by email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Developer Information

This website and its underlying systems were developed and are maintained by Smith HRM (Smith HRM Properties Ltd.), based in Timberlea, Nova Scotia, Canada. All technical infrastructure, data processing systems, and digital services described in this policy are operated under the direction of Smith HRM Properties Ltd.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Smith HRM Properties Ltd.
54 Brunello Boulevard
Timberlea, Nova Scotia B3T 0J4
Canada

Email: contact@smithhrm.lol
Phone: +1 (852) 013-4655

We will acknowledge your inquiry within five business days and work to resolve any concerns promptly.